how to cancel order in zomato

Learn how to cancel orders in Zomato hassle-free. Our guide covers the step-by-step process. Don’t miss out! How to Cancel Order in Zomato.

In today’s fast-paced world, food delivery platforms like Zomato have become a lifeline for food enthusiasts. However, there are instances when unforeseen circumstances lead us to the need to cancel an order. This guide aims to provide you with a step-by-step walkthrough on How to Cancel Order in Zomato seamlessly.

1. Understanding the Importance of Order Cancellation: Life is unpredictable, and plans can change in an instant. Whether it’s due to sudden commitments, a change in preferences, or unexpected events, knowing how to cancel an order on Zomato can save you time, money, and food wastage.

2. Step-by-Step Guide to Cancel an Order on Zomato: Cancelling an order on Zomato is a straightforward process, and you can do it either through the mobile app or the website.

How to Cancel Order in Zomato: Step-by-Step Guide

Option 1: Using the Zomato Mobile App:

  1. Launch the App: Open the Zomato app on your smartphone. Make sure you are logged in.
  2. Access Your Orders: Locate and tap on the “Orders” tab, usually found at the bottom of the screen.
  3. Select the Order: Choose the specific order you wish to cancel from the list of recent orders.
  4. Cancel the Order: On the order details page, you’ll find a “Cancel Order” option. Tap on it.
  5. Choose a Reason: Zomato will prompt you to select a reason for the cancellation. This helps them enhance their services. Pick an appropriate reason.
  6. Confirm Cancellation: After selecting the reason, confirm the cancellation. You will receive a notification and an email confirming the cancellation and refund, if applicable.

You May Also Read: How to Close Flipkart Pay Later Account? (A Step-by-Step Guide)

Option 2: Canceling an Order on the Zomato Website:

  1. Visit the Website: Go to the official Zomato website and log in to your account.
  2. Access Your Orders: Find and click on the “Orders” section.
  3. Choose the Order: Identify the order you want to cancel and click on it to view the details.
  4. Initiate Cancellation: Look for the “Cancel Order” option and click on it.
  5. Provide Feedback (Optional): Zomato might ask for feedback regarding the cancellation. Feel free to provide your thoughts.
  6. Confirm Cancellation: Verify the cancellation and await the confirmation notification via email.

Things to Remember When Cancelling an Order:

  • Time Constraints: Ensure you cancel the order before the restaurant starts preparing it. Once the preparation begins, cancellation might not be possible.
  • Refund Process: If applicable, Zomato will initiate the refund to your original payment method. The time it takes to reflect in your account depends on your bank and payment gateway.


Mastering the art of canceling orders on Zomato can be incredibly useful in various situations. By following the simple steps outlined in this guide, you can navigate the cancellation process effortlessly, ensuring a smooth and hassle-free experience.

Frequently Asked Questions about Order Cancellation in Zomato:

Q: Can I cancel any order?

Answer: In general, yes. However, some restaurants might have specific cancellation policies.

Q: Can I cancel after the restaurant starts preparing the order?

Answer: It’s recommended to cancel before preparation begins to avoid inconvenience.

Q: Can I cancel an order using Zomato chat support?

Answer: As of now, Zomato primarily allows order cancellations through the mobile app and the website. While some customer support options might assist you in the cancellation process, it’s recommended to use the dedicated cancellation features within the app or website for a smoother experience.

Q: Will I be charged any fees for canceling my order?

Answer: Zomato aims to offer flexibility to its users. In many cases, you can cancel an order without incurring any charges, especially if you cancel before the restaurant starts preparing the food. However, it’s advisable to review the cancellation policy of the specific restaurant and your region for any potential fees.

Q: What if I accidentally cancel an order? Can I undo the cancellation?

Answer: Unfortunately, once an order is canceled, it cannot be undone through the app or website. If you’ve canceled an order by mistake, you will need to place a new order. To avoid accidental cancellations, double-check your selection before confirming the cancellation.

By Lavnya Sharma

Hello my name is Lavnya Sharma. I am working as a content writer on BlogKart since 2023. I have done master degree in commerce(MBA). My aim is that every Tech and Gadgets Update should reach you as soon as possible

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